- #Plantronics hub not announcing known caller update#
- #Plantronics hub not announcing known caller upgrade#
Dial pad and call statusĭial pads and call status displays are now supported for Polycom CX300 and Plantronics Calisto P540, and for new desk phone models coming soon.
#Plantronics hub not announcing known caller upgrade#
With this update, users who are part of the TeamsOnly upgrade policy can use the dial pad to make calls and use in-call DTMF (dual-tone multi-frequency) signaling, which is the sound phones make to convey the number or key you touch.Īlso, these devices display call status information such as duration and caller ID. If you have multiple connected devices, you can set one as your secondary ringer. This device will ring, along with your primary device, when you get a call.Īs always, you can answer incoming calls or join meetings on any connected device-not just the ones that ring. While most devices that received Skype for Business certification, or older Lync or Office Communication certifications, will work with Teams, some may not work as expected. We work with our partners to address issues in devices that are actively sold, but not all legacy devices are updated. For optimum performance we suggest using Teams certified models. The following older devices have known issues and are not recommended for use with Teams. Some device vendors offer both a model for Microsoft certification (designated as “Certified for Microsoft Teams,” or for an earlier product like Skype for Business) and a similarly-named model for use with other communication clients. If after you create a device profile, you disconnect your headset, Genesys Cloud prompts you to use the existing profile the next time you connect the headset. For best results, be sure to use the model that is Microsoft certified.
#Plantronics hub not announcing known caller update#
Device vendor softwareĭevice vendors may offer third-party software such as Poly Hub or Jabra Direct to update firmware and control settings on the devices. Sometimes this software includes communication features that interfere with device button functionality in Teams. If any issues are found when using a device with Teams, try closing any third-party device vendor software as a first troubleshooting step.
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